Manufacturers warranty / Guarantee claim

Effective from 1st January 2002, the EU Directive to extend warranty on consumer products from 1 to 2 years, came into effect. This directive only impacts EU member state countries and will be phased in as the EU member states implement the directive. All Team-Foto products are guaranteed to be free of defects in workmanship and materials for a period of 12 months ( used items ) or 24 months ( new items ) from the date of purchase. Normal wear and tear, misuse, or improper care is not covered. Should your product be defective it will be repaired or replaced at our discretion free of charge. All claims are to be returned at your expense. This warranty is valid only to the original purchaser, and all claims must be accompanied by the original purchase receipt.
For warranty services and service periods to a product purchased before 1st January 2007, please refer to the warranty statement supplied with that product. If the manufacturer requires that the item is returned to the point of purchase we will handle the warranty claim ( provided the item was purchased from Team-Foto ). Please contact us before you send any products back.

Once we receive your warranty claim we will endeavor to have the product back to you as soon as possible. However this can take some time, depending on the type of repair needed and the time of year.
Team-Foto is not responsible for any additional charges for services provided by the manufacture. In some cases, we may charge you a small fee for our service despite free warranty service.

Defective items

If you receive a damaged or defective item, we are more than willing to repair or replace it, if indeed it has failed due to faulty manufacturing or materials. Simply inform us at info@team-foto.com and we will tell you what to do. All warranty returns must be sent freight pre-paid. Once the product is repaired or replaced it will be shipped back to you at our expense. When you send back your product please include a letter of explanation and a copy of our invoice with all returns.
Items returned without explanation and the copy of our invoice may result in a delay in processing.

Delivery Damage

If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. If the contents of the package are damaged due to shipping process, make sure to document that on the shipping manifest. Damage due to shipping must be reported within 24 hours. Contact us immediately by phone at +49 1801 / 0206506481 ( 3.9 Cent per minute for calls from the T-Com network. Prices from mobile networks may be different ) by fax at +49 3212 6506481 ( 0.14 Euro per minute for calls from the T-Com network. Prices from mobile networks may be different ) or per email at info@team-foto.com so that we have a record of the problem and be sure to retain all packaging materials. If possible, take a photograph of the damaged package, as this can assist in the claims process.
Once a claim has been approved, the payment will be processed. DHL will pay the lesser of purchase or replacement costs, up to the declared value and we will send you the amount you have already paid.